Our returns policy
If you’ve changed your mind about your purchase, please return it within 14 days in it’s original condition with proof of purchase. We’ll exchange or refund it (excluding carriage and installation), as long as it meets our terms and conditions explained on this page.
By original condition we mean:
- You’ve kept all original packaging and labels in good condition and the product can be resold at full price.
- You haven’t used the product
- The product contains no personal data and isn’t registered to a user
If your item is delivered to you damaged, please notify enquiries@posturepeople.co.uk within 48 hours of receiving the item.
How to return
Please return your item and all its original packaging, along with a receipt or proof of purchase showing your order number to:
Returns Department, Posture People, Unit 4, Quayside House, Basin Road South, Hove, BN41 1WF
Please note:
- Shipping costs are your responsibility when returning an item
- We do not refund any shipping costs
- Make sure your name & order number are clearly shown when you are returning the item so that we can refund your return
Returning large items (such as chairs)
We appreciate that returning a chair might be difficult for you to arrange, so if you contact enquiries@posturepeople.co.uk we will be able to arrange a collection of the chair for £49 + VAT. The chair will need to be dissembled and placed back into the original box it was shipped in. If your chair was delivered by our installation team.
If you need to return a desk, please contact us to arrange for a quote.
What can’t be returned:
These purchases can only be returned if they are faulty or not as described.
- purchases received over 14 days ago
- items without the original packaging or labels
- items or packaging in poor condition
- items that contain your personal data or have been registered with the manufacturer
- items that have been made to order from your specification
How you’ll be refunded
We aim to process your refund within 48 hours of receiving your returned item, via the same payment method you use.
Although we aim to process all refunds within 48 hours, it may take longer for the money to arrive back into your bank account depending on how your bank handles their processes.
Customised Items
Customised items include chairs with specific options fitted as specified by you in your order. Such items are individually built by the manufacturer to your requested requirements and are therefore exempt from distance selling regulations and are not returnable/refundable unless faulty or damaged in transit.
Faulty Products
In the unlikely event that an item is faulty, we will either refund your money or provide you with a replacement item. Please let us know within 24 hours of receipt via enquiries@posturepeople.co.uk, and we’ll immediately take care of it for you!
Deliveries Cost Summary (UK mainland only)
Please note that these delivery prices are for website orders only.
Accessories delivery: £4.12 + VAT (items are dispatched via courier and should arrives within 2-3 working days)
Orders over £50 are free of a delivery charge (some products may have assembly requirements)
Chair (delivery and professional set up): £75+VAT
Desk (delivery and professional installation): £85+VAT
Items in stock will be dispatched within 48 hours.
Some of our chairs and desks are manufactured to specific order requirements, so lead time may vary. This will be confirmed once your order has been placed, but normally you can expect 4-6 weeks.
Delivery is for within England (mainland) and Wales only.
Tailgate delivery option is couriered right to your front door!
For larger items, installation arrangements must be agreed to prior to delivery.
Where a delivery and professional installation/set up has been selected, a clear working space for the set up will be required.